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Customer Support & Virtual Assistance with 5+ years of diverse experience
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Competencies
Provided customer care, addressing inquiries and resolving issues for clients in various industries.
Identified and resolved technical issues related to hardware and software for Windows platforms.
Processed documentation, entered data into databases, and maintained spreadsheets for project tracking.
Managed multiple calendars and scheduled appointments to ensure efficient time utilization.
Utilized active listening and clear communication to assist customers and collaborate with teams.
Education
Languages
Summary
Dedicated professional experienced in customer service, technical support, and administrative assistance, fluent in English and Spanish.
Key Achievements
- Handled customer complaints with empathy and composure in bilingual environment
- Provided technical support for hardware and software issues on Windows computers
- Managed multiple calendars and scheduled appointments efficiently across different roles
Experience
Customer Service Agent
Handled customer complaints with empathy and composure., Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish., Managed billing cycles and ensured timely invoicing of clients.
Tech support Agent
Provided customer support for billing inquiries, addressing concerns and optimizing satisfaction., Find and provide solutions to technical problems related to hardware and software for Windows computers., Consistently met my short and long-term targets.
Virtual Assistance
Answered calls, responded to emails, and spoke with clients face-to-face., Processed a range of documentation and entered information into databases., Managed multiple calendars and scheduled patient appointments, ensuring efficient time management.
Virtual Assistance
Provided administrative support by organizing files, preparing documents, and conducting research., Performed data entry and maintained spreadsheets for tracking project progress and deadlines., Submit Insurance Claims.