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Customer Service Agent with 3+ years in BPO and Tech Support
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Competencies
Applied clear and effective communication in customer interactions across multiple platforms.
Delivered solutions and resolved inquiries in high-volume call and chat environments.
Understood customer concerns and provided supportive responses to improve satisfaction.
Troubleshot issues related to accounts, transactions, and product inquiries effectively.
Accurately managed customer information and transactions, ensuring data integrity.
Education
Languages
Summary
Dedicated bilingual agent with extensive experience in technical support and customer service across leading BPO companies. Skilled in communication, problem-solving, and empathy, handling diverse customer inquiries through multiple channels.
Key Achievements
- Gained experience across multiple BPO companies, handling inbound and outbound customer interactions.
- Provided technical support and troubleshooting for streaming services and account-related issues.
- Handled chat, email, and call communications, demonstrating versatility in customer engagement channels.
Experience
Bilingual Agent C1
Customer service, Tech support to customers of a streaming services platform, Inbound and outbound calls, Handling of chat and emails directly in the system
Bilingual Agent C1
Handling the incoming calls, Customer service inquiries, Offering solutions to customer’s problems with troubleshooting, Transactions carried out or solving problems with the customer’s accounts
Bilingual Agent C1
Handling the incoming calls, Resolving inquiries, Offering solutions to customers problems with their products, Making transactions by a secure payment system