Lu - Customer Service & Case Management professional with diverse experience

Terrazas de San Cristóbal, Guatemala, GuatemalaRemoteen

Provided eviction assistance from notice delivery to court judgment, collaborating with attorneys.

Interpreted medical information accurately in English and Spanish for diverse patients.

Published on CazVidOpen to remote

Summary

Experienced in customer support, case management, medical interpretation, and billing processes across various industries. Adept at handling diverse client needs, facilitating legal procedures, and ensuring effective communication in multilingual contexts.

Key Achievements

Handled billing and customer service tasks for major clients like Home Depot and CityBank.

Skills

Customer ServiceIntermediate

Delivered customer support and handled billing inquiries for retail and banking clients.

Case ManagementIntermediate

Assisted clients with eviction processes, prepared legal paperwork, and coordinated with attorneys.

Medical InterpretationIntermediate

Provided accurate English/Spanish interpretation for medical information communication.

Billing and Customer ServiceIntermediate

Managed billing and supported customer inquiries for clients like Home Depot and CityBank.

Languages

Spanish(Fluent)English(Fluent)

Experience

Customer Service Representative

LYFT

April 2021 - March 2022

Temporary Trainer Assistant

Case Manager

ALLIED GLOBAL

August 2022 - November 2022

Assisting clients during their eviction cases, starting with the delivery of the Notice to Vacate until the Judgment was granted., Handling the preparation of the paperwork and filing, working along with attorneys specialized in evictions (owner-resident)