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Customer Service Representative
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Competencies
Delivered customer support and handled billing inquiries for retail and banking clients.
Assisted clients with eviction processes, prepared legal paperwork, and coordinated with attorneys.
Provided accurate English/Spanish interpretation for medical information communication.
Managed billing and supported customer inquiries for clients like Home Depot and CityBank.
Education
Languages
Summary
Experienced in customer support, case management, medical interpretation, and billing processes across various industries. Adept at handling diverse client needs, facilitating legal procedures, and ensuring effective communication in multilingual contexts.
Key Achievements
- Provided eviction assistance from notice delivery to court judgment, collaborating with attorneys.
- Interpreted medical information accurately in English and Spanish for diverse patients.
- Handled billing and customer service tasks for major clients like Home Depot and CityBank.
Experience
Customer Service Representative
Temporary Trainer Assistant
Case Manager
Assisting clients during their eviction cases, starting with the delivery of the Notice to Vacate until the Judgment was granted., Handling the preparation of the paperwork and filing, working along with attorneys specialized in evictions (owner-resident)
Medical Interpreter (English/Spanish)
Conveying accurate medical information to patients who did not speak English or with a limited English proficiency.
Billing and Customer Service
Billing and customer service for Home Depot and CityBank.