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Lucia
Tour Conductor Buenos Aires
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Competencies
Experiencia demostrada en Travel Operations.
Experiencia demostrada en Customer Experience.
Experiencia demostrada en Operations Coordination.
Experiencia demostrada en Supplier Relationship Management.
Experiencia demostrada en Team Training & Onboarding.
Languages
Summary
Tour Conductor Buenos Aires buscando nuevas oportunidades
Experience
Food Tour Guide
Lead guided food tours for international travelers while acting as the main point of contact throughout the experience.. Coordinate schedules with restaurant partners to ensure smooth tour execution.. Manage vendor payments, expense reporting and operational documentation.. Resolve on-site issues while maintaining an outstanding customer experience.
Virtual Assistant (Remote)
Managed calendars, communications and day-to-day administrative operations.. Provided customer support via email, chat and social media.. Prepared documentation, conducted research and coordinated remote workflows.
Operations Manager | Sales & Travel Consultant
Coordinated daily travel operations for both B2B and B2C clients.. Designed tailor-made itineraries balancing customer expectations, operational feasibility and business goals.. Managed relationships with hotels, transportation providers, dive centers and tour operators.. Led onboarding and training for new team members and supported operational consistency.. Worked across operations and sales, supporting clients throughout the entire customer journey.. Resolved complex travel and operational issues while maintaining high customer satisfaction.. Collaborated with internal teams to improve workflows and service delivery.
Front Office Manager
Supervised front office operations and reception staff.. Coordinated reservations, guest requests and communication between departments.. Maintained high service standards while resolving operational issues.. Supported team development and consistent guest experience.