Experienced professional with a strong background in HR operations, customer service, and administrative support, dedicated to fostering organizational efficiency and client satisfaction.
Applied effective communication skills in customer service, interviews, and team support roles.
Handled sensitive tasks such as psychotechnical evaluations, referencing, and employment verification responsibly.
Collaborated with training teams, administrative staff, and external vendors to ensure smooth operations.
Adapted to various roles across HR, administrative support, and customer service environments.
Oktana
Assistance to the board of directors, Customer service, Support to the administrative area, Management of bidding processes, Posting of job offers, Review of résumés, Conducting competency-based interviews, Administration of psychotechnical evaluations, Verification of employment references, Preparation of psycho-labor reports
Work Office
Assistance to the board of directors, Customer service, Support to the administrative area, Management of bidding processes, Posting of job offers, Review of résumés, Conducting competency-based interviews, Administration of psychotechnical evaluations, Verification of employment references, Preparation of psycho-labor reports
SuiteDB
Onboarding of new hires, Monthly one-on-one meetings with each team member, Information recording in the system, Support to the administrative area (leaves, benefits), Organization of corporate social responsibility events and activities, Coordination with the training team, Synchronization with the assignments department, Semi-annual performance evaluations, Offboarding processes, Posting of job offers, Résumé screening, Interviews, Administration of projective techniques, Sending documentation to the accounting firm, Attending to staff needs, Organization of activities and events, Voluntary assistance to users requesting the service, providing emotional support, Handling inquiries and complaints from TATA group users, Data entry into the system, Derivations, Web sales management
Postgraduate Degree in Cognitive Behavioral Psychotherapy
Bachelor of Psychology
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Ta-Ta S.A.
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