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Lucia
Human Resources Generalist with 8+ years in HR and Customer Service
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Competencies
Applied effective communication skills in customer service, interviews, and team support roles.
Handled sensitive tasks such as psychotechnical evaluations, referencing, and employment verification responsibly.
Collaborated with training teams, administrative staff, and external vendors to ensure smooth operations.
Adapted to various roles across HR, administrative support, and customer service environments.
Provided quality customer service in multiple roles, resolving inquiries and complaints effectively.
Education
Languages
Summary
Experienced professional with a strong background in HR operations, customer service, and administrative support, dedicated to fostering organizational efficiency and client satisfaction.
Key Achievements
- Supported the board of directors and administrative areas in multiple roles
- Managed end-to-end recruitment processes including onboarding and offboarding
- Organized corporate social responsibility events and facilitated staff evaluations
Experience
Human Resources Generalist
Assistance to the board of directors, Customer service, Support to the administrative area, Management of bidding processes, Posting of job offers, Review of résumés, Conducting competency-based interviews, Administration of psychotechnical evaluations, Verification of employment references, Preparation of psycho-labor reports
Administrative Receptionist
Assistance to the board of directors, Customer service, Support to the administrative area, Management of bidding processes, Posting of job offers, Review of résumés, Conducting competency-based interviews, Administration of psychotechnical evaluations, Verification of employment references, Preparation of psycho-labor reports
HR Assistant
Onboarding of new hires, Monthly one-on-one meetings with each team member, Information recording in the system, Support to the administrative area (leaves, benefits), Organization of corporate social responsibility events and activities, Coordination with the training team, Synchronization with the assignments department, Semi-annual performance evaluations, Offboarding processes, Posting of job offers, Résumé screening, Interviews, Administration of projective techniques, Sending documentation to the accounting firm, Attending to staff needs, Organization of activities and events, Voluntary assistance to users requesting the service, providing emotional support, Handling inquiries and complaints from TATA group users, Data entry into the system, Derivations, Web sales management
Customer Service Agent
Handling customer inquiries and complaints, Commercial advising, Processing transactions, Data entry into the system, Submission of requests for invoice corrections, Assisting users with mobile configurations, Conducting post-sales control, ensuring proper compliance with the established commercial conditions, Organization of recreational activities with children from a summer camp in a vulnerable area, Telephone and in-person customer service, Handling complaints and requests, Stock management, Coordination of technical services, Data entry into the system, Contact with suppliers, Support for the administrative area
Telephone Advisor
Handling customer inquiries and complaints, Commercial advising, Processing transactions, Data entry into the system, Submission of requests for invoice corrections, Assisting users with mobile configurations, Conducting post-sales control, ensuring proper compliance with the established commercial conditions
Quality Control Analyst
Handling customer inquiries and complaints, Commercial advising, Processing transactions, Data entry into the system, Submission of requests for invoice corrections, Assisting users with mobile configurations, Conducting post-sales control, ensuring proper compliance with the established commercial conditions
Receptionist-Telephonist
Handling customer inquiries and complaints, Commercial advising, Processing transactions, Data entry into the system, Submission of requests for invoice corrections, Assisting users with mobile configurations, Conducting post-sales control, ensuring proper compliance with the established commercial conditions
Telephone Operator
Handling customer inquiries and complaints, Commercial advising, Processing transactions, Data entry into the system, Submission of requests for invoice corrections, Assisting users with mobile configurations, Conducting post-sales control, ensuring proper compliance with the established commercial conditions