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lucas
Customer Service Representative
Contact
Competencies
Experiencia demostrada en Customer Service.
Experiencia demostrada en English-Spanish Interpretation.
Experiencia demostrada en Inbound & Outbound Calls.
Experiencia demostrada en Customer Support.
Experiencia demostrada en Sales.
Education
Languages
Summary
Customer Service Representative buscando nuevas oportunidades
Experience
Customer Service Representative
Provided customer service through inbound and outbound calls.. Communicated with customers in English and Spanish.. Followed up on customer requests and provided appropriate solutions.. Assisted customers with questions and service-related requests.. Worked with sensitive customer information while maintaining professionalism and confidentiality.. Documented customer interactions accurately and followed established procedures.. Worked effectively in a fast-paced, high-volume customer service environment.. Developed strong communication, active listening, and problem-solving skills.
Restaurant Manager
Managed daily restaurant operations and coordinated staff activities.. Supervised opening procedures, purchasing, suppliers, cashier operations, equipment, and cash handling.. Coordinated inventory and weekly purchasing.. Supported payroll and day-to-day administrative responsibilities.. Supervised employees and helped coordinate daily responsibilities.. Focused on customer service, cleanliness, teamwork, and operational efficiency.. Followed up with customers to ensure a positive experience.. Helped establish and maintain procedures for smooth restaurant operations.
Interpreter / Language Support
Provided English-Spanish interpretation to facilitate clear and accurate communication.. Interpreted conversations professionally while maintaining the meaning and context of the original message.. Demonstrated strong listening, verbal communication, and attention-to-detail skills.. Adapted communication style according to different situations and audiences.. Maintained professionalism and confidentiality when handling customer information.. Position ended after one month because the company concluded its contract with the client and ceased operations.