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Psychologist with 3+ years of clinical and educational experience
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Competencies
Proficient in administering, scoring, and interpreting various psychological tests such as MMPI-2, Bender-Gestalt, and HAM-A, used for clinical evaluations.
Applied CBT, ACT, and Socratic questioning techniques in clinical settings to address dysfunctional thought patterns.
Designed and led mental health initiatives, workshops, and outreach programs reaching hundreds of participants.
Provided empathetic client support via chat, resolved technical issues, and improved communication templates.
Coordinated operations and scheduling for university labs, optimizing resource allocation and activity planning.
Education
Languages
Summary
Experienced psychology intern and customer support specialist with a strong background in mental health assessment, clinical interventions, and wellness program implementation. Skilled in managing large-scale outreach initiatives and providing empathetic client support.
Key Achievements
- Managed 57 individual psychology sessions for 19 students, focusing on identity, anxiety, and emotional well-being.
- Developed and executed an Institutional Wellness Initiative, including stress-reduction exercises and psychological first aid kits.
- Led large-scale mental health outreach programs involving over 670 participants in collaboration with hospitals and media outlets.
Experience
Psychology Internship – Clinical and Educational Area
Coordinated administrative operations and scheduling of specialized university labs, ensuring optimal resource allocation for clinical practice activities., Managed 57 individual psychological sessions for 19 students, with primary focus areas including Identity/Self-Concept (36.8%) and...
Customer Support Specialist
Provided customer support via chat, emphasizing empathy and effective problem-solving., Resolved technical issues and assisted users through CRM platforms., Created and optimized message templates to improve consistency, tone, and efficiency in client communications., Contributed to the improvement...
Customer Service Specialist
Provided remote support to customers of Minted, a custom design platform., Resolved issues related to orders, personalization, and refunds., Coordinated with other departments to handle complex cases and ensure timely delivery.