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Lizeth
Remote RCM Specialist / Medical Billing Representative
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Competencies
Demonstrated experience with Epic EHR.
Demonstrated experience with AthenaHealth.
Demonstrated experience with JIRA.
Demonstrated experience with Google Workspace (Docs, Sheets, Drive).
Demonstrated experience with MS Excel (Data Entry).
Education
Languages
Summary
Remote RCM Specialist / Medical Billing Representative open to new opportunities
Experience
Remote RCM Specialist / Medical Billing Representative
Audited and resolved unpaid or denied claims from Work Queues (WQs) using Epic and AthenaHealth, performing root-cause analysis to ensure resubmissions.. Identified systemic trends and recurring billing issues affecting hundreds of claims, implementing batch solutions to streamline resolutions across departments.. Corrected billing errors, submitted missing documentation via digital fax, and filed appeals for underpaid/denied claims.. Communicated directly in English via web portals and phone interactions with US insurance companies.
Virtual Assistant & Digital Content Specialist
Managed client communication and lead inquiries via WhatsApp for educational programs, ensuring prompt response times.. Uploaded, organized, and maintained course video recordings on online learning platforms.. Edited short-form video clips from class sessions for social media distribution and promotion.
Telemarketing & Operations Representative
Managed large-scale client databases in Excel (1,000+ entries) for academic recruitment campaigns.. Tracked call performance metrics, scheduled client appointments, and supported administrative record-keeping.. Assisted in English language learning sessions and supported educational operations.
Copywriting & Communications Assistant (Hybrid)
Worked in a hybrid model (3 days on-site / 2 days remote), drafting corporate copy and advertising concepts for marketing campaigns.. Monitored project workflows, tracked content creation tasks, and logged issues/incidences using JIRA software.. Assisted in corporate communications strategies and compiled monthly performance reports.
Logistics & Customer Support Coordinator
Coordinated real-time dispatching and route logistics for courier services via WhatsApp and phone channels.. Scheduled customer appointments, assigned driver routes, and managed daily payment reconciliations.
Content & Operations Supervisor
Designed digital graphic assets, marketing photography, and social media promotional content.. Managed inventory, vendor purchase orders, POS systems, and weekly staff payroll.