L - Customer Service Specialist with experience in healthcare and automotive sectors

Proficient in communicating clearly with customers across multiple channels to resolve inquiries.

Experienced in assisting members with wellness programs, claims, and health-related information.

Skilled in managing support tickets, chats, and emails to ensure timely resolution of customer issues.

Capable of handling communication via phone, email, text, and messaging to address customer needs.

Communicating with customers over the phone, email, text message and providing knowledgeable answers to questions about product and services., Worked with internal departments within the company to meet customer's needs and assisting in resolving customers issues.

Assisting members in a Health Care campaign for a wellness programme in the Medicare and Medicaid plan reporting them their workouts activities, social activities, preventive screenings and also providing accurate information about orders and claims in general.

Responding to requests by supporting the company as a Backoffice Consulting Agent and also managing tickets, chats and emails.