Liss

Customer passenger service

Assing/Verified boarding passes and assisting passengers.. Deescalated 100% of passenger conflicts.. Provided additional support to unaccompanied minors, the elderly, and the handicapped, spending 25+ minutes per international flight communicating resources and information.. Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate.. Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.. Maintained a high level of customer satisfaction through effective verbal and written communication skills.. Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.. Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques.. Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19%.

Supervisor

Spa receptionist

Provide technical and administrative support to the manager Spa.. Attend the reception, receiving clients and telephone calls.. Assist clients who request information by giving them the required guidance.. Invoice customer orders and keep notes on the daily control sheet of reservations and services made by customers or the supervisor of the department.. Maintain registration and control of start-up and.. Comply with the billing, cash register and currency exchange rules and procedures established by the company.