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Lindokuhle
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Competencies
Demonstrated experience with Quick and eager to learn.
Demonstrated experience with Excellent communication.
Demonstrated experience with Exceptional management.
Demonstrated experience with Dedicated and hardworking.
Demonstrated experience with Creative thinker and problem solver.
Education
Languages
Summary
Professional profile
Experience
Agent
Answer inbound calls, emails, and chats from customers. Make outbound calls for sales, upgrades, and renewals. Contact customers with overdue accounts for debt collections. Provide support on compliance, registration, and reporting queries. Resolve customer queries and complaints on first contact where possible. Screen and direct calls to the correct department. Provide accurate product and service information. Upsell and cross-sell products or services. Log interactions and update customer records in CRM systems. Meet performance targets for CSAT, sales, collections, or resolution rates. Follow scripts, SOPs, and compliance requirements. Escalate complex issues to supervisors. Participate in training, coaching, and quality assurance reviews
Agent
Answer inbound calls, emails, and chats from customers. Make outbound calls for sales, upgrades, and renewals. Contact customers with overdue accounts for debt collections. Provide support on compliance, registration, and reporting queries. Resolve customer queries and complaints on first contact where possible. Screen and direct calls to the correct department. Provide accurate product and service information. Upsell and cross-sell products or services. Log interactions and update customer records in CRM systems. Meet performance targets for CSAT, sales, collections, or resolution rates. Follow scripts, SOPs, and compliance requirements. Escalate complex issues to supervisors. Participate in training, coaching, and quality assurance reviews