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Liliana
Customer Service & Back Office Specialist with diverse experience
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Competencies
Handled customer inquiries, escalations, and billing issues across multiple roles.
Conducted surveys, provided information, and managed client interactions via phone and email.
Managed environmental projects, trained groups, and coordinated resources at ARCA.
Scheduled appointments, created documents, and handled multiple operational tasks.
Provided psychological therapy to diverse age groups, demonstrating advanced emotional skills.
Education
Languages
Summary
Experienced in client relations, multi-sector roles including customer support, project management, and therapy, with strong communication and organizational skills.
Key Achievements
- Managed customer interactions at Amazon and Movate, including renewals and payments
- Led community projects and environmental initiatives as Project Manager at ARCA
- Provided psychological therapy and managed therapy groups at CUSI and UCACIS
Experience
Back Office
Set appointments, Costumer service, renewal agreement
Sales and Marketing Agent
Cold calling, sell the products, inbound and outbound calls, send emails
Costumer Service, Renewal, Retention, sales, Retention, Collections Agent
Create Cases, escalate cases, transfer calls, renew agreements, collect payments, sett appointments, Provide refounds, sett clientes reservices, Sales the services, B2B calls
Call Center Agent
Conduct surveys to people from the United States for different clients, trascript all the answers, customer service, multitasking, B2B calls
HR Agent II and costumer Service Seasonal
Provide payments, transfer calls, create tickets, escalate cases, help Amazon Employees from the United States during the COVID pandemic, provide information to the Costumers and employees, Outbound and inbound calls, B2B calls
Back Office agent, Social Media Moderator
Psicological Therapyst, Manager
Clinical therapy for kids teenagers and adults, Manager of the Gestalt group of the Clinic, Outbound calls
Project Manager, sales, reservation agent
Manager of the enviroment projects, training groups, Recruit project personal, Make flights and hotels reservations
Project Manager Assistant
In processes of citizen participation in environmental management, training for communities and community organizations