Liliana - Customer Service Agent with 10 years of call center experience

San José, San José, Costa RicaRemoteen

Gained extensive experience across sales, retention, collections, back office, and customer service roles

Worked consistently in call center environments for a decade

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated call center professional with 10 years of experience in diverse roles including sales, retention, collections, and customer service.

Customer ServiceAdvanced

Provided support and solutions to customers, ensuring positive interactions and satisfaction.

Sales & RetentionIntermediate

Engaged customers to promote products/services and retain clients through effective communication.

CollectionsIntermediate

Managed overdue accounts and negotiated repayment plans with clients.

Back Office OperationsBeginner

Performed administrative and support tasks related to call center functions.

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