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Liliana
Customer Service Agent with 10 years of call center experience
Video resume
Costumer dervice Agent
Hi i have ten years working in call centers. I have done: sales, retention, collections, back office and customer service.
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customers, ensuring positive interactions and satisfaction.
Sales & RetentionIntermediate
Engaged customers to promote products/services and retain clients through effective communication.
CollectionsIntermediate
Managed overdue accounts and negotiated repayment plans with clients.
Back Office OperationsBeginner
Performed administrative and support tasks related to call center functions.
Summary
Dedicated call center professional with 10 years of experience in diverse roles including sales, retention, collections, and customer service.
Key Achievements
- Gained extensive experience across sales, retention, collections, back office, and customer service roles
- Worked consistently in call center environments for a decade
- Developed versatile skills in handling diverse customer-related functions
Skills
Customer ServiceSales & RetentionCollectionsBack Office Operations
Published on CazVid - Jul 3, 2025