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Libni
Contact
Competencies
Experiencia demostrada en Telephone interpreting.
Experiencia demostrada en Medical interpreting.
Experiencia demostrada en Customer service.
Experiencia demostrada en Customer support.
Experiencia demostrada en Chat support.
Education
Experience
Phone interpreter
Provide telephone interpreting services for an average of 50-70 interactions per week., Provide interpreting services following the appropriate company protocols., Provide interpreting services for medical, insurance, legal, customer service etc type of calls.
Phone interpreter
Provide interpreting services by phone for over 20 interactions per shift., Provide interpreting services following the appropriate company protocols., Provide interpreting services for medical, insurance, legal, customer service etc type of calls.
Call center Agent, Customer service
Offer specialized customer support through chat, phone and E-mail communication for over 100+ interactions per Shift., Track, document and retrieve information in account and call tracking database., Clarify customer requirements and resolution of inquiries using the decision-support tools and resources to appropriately provide resolution to the customer., Manage inbound E-mail interactions with customers, providing necessary information of procedures and product information., Managing and notating warranty requests, providing resolution via E-mail., Maintain and actualize necessary knowledge of the product and platform., Provided excellent assistance through the different communication channels, displaying empathy, willingness to help and appropriate resolution.
Call center Agent, Customer service
Offer specialized customer support through chat communication for over 100+ interactions per Shift., Track, document and retrieve information in account tracking database., Clarify customer requirements, resolution of inquiries and follow up the necessary troubleshooting process using the decision-support tools and resources to appropriately provide resolution to the customer., Maintain and actualize necessary knowledge of the product and platform., Provided exceptional customer service assistance maintaining the optimum level of customer satisfaction.
Advisor I, Customer service
Offer specialized customer support through phone communication for over 45+ interactions per Shift., Track, document and retrieve information in call tracking database., Prepare complete and accurate work including appropriately notating accounts as required., Clarify customer requirements or resolution of inquiries, use decision-support tools and resources to appropriately provide resolution to the customer., Acquire and actualize necessary knowledge of the product and platform., Achieved an excellent overall performance repeatedly, winning the best new agent award.