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Customer Support & Content Moderation Specialist with 5+ years of communication expertise
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Competencies
Evaluated digital content for quality and compliance, enhancing platform search experiences.
Provided personalized customer support via chat, improving engagement and retention.
Designed and executed storefront displays aligned with seasonal promotions at PASH SAS.
Managed financial transactions, cash closing, and returns with accuracy at retail point of sale.
Ensured clear, professional communication across diverse international audiences in support and content roles.
Education
Languages
Summary
Experienced in managing real-time digital interactions, content evaluation, and visual merchandising. Demonstrates strong communication, attention to detail, and proactive problem-solving in remote environments.
Key Achievements
- Managed real-time chat interactions at ANHELLS, consistently exceeding response and resolution KPIs.
- Analyzed and classified digital content at APPEN, ensuring 100% accuracy aligning with international standards.
- Led visual merchandising and managed financial transactions at PASH SAS, enhancing the customer shopping experience.
Experience
Remote Customer Support
Manage real-time chat interactions, ensuring fluid and professional communication with international users., Optimize engagement levels through strategic and personalized responses to improve customer retention., Consistently meet and exceed productivity standards and KPIs for response and...
Content Rater
Evaluated and classified digital content following international quality guidelines to optimize search algorithms., Independently analyzed large volumes of information, ensuring 100% accuracy in reported data., Maintained effective communication and self-management within a global remote freelance...
Cashier & Visual Merchandiser
Delivered high-quality customer service while managing financial transactions, cash closing, and returns with total precision., Led visual merchandising execution, including storefront design and strategic product display based on seasonal promotions., Enhanced the customer shopping experience by...