This is my profileContact via CazVidLester
Customer Service Representative with diverse client engagement experience
Contact
San Lucas Sacatepéquez, Sacatepéquez, Guatemala
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries, issues, and support efficiently across multiple companies and industries.
Communication SkillsAdvanced
Effectively communicated with clients to resolve queries and provide information promptly.
AdaptabilityIntermediate
Adjusted to different company protocols and customer bases in various roles.
Problem SolvingIntermediate
Addressed customer concerns in a timely manner, offering solutions aligned with company policies.
Industry KnowledgeBeginner
Familiar with processes in logistics, telecom, e-commerce, healthcare, and finance sectors.
Education
Bachiller en Ciencias y Letras Con Especialidad en Computacion
Bilingual Piermount School
Completed 1999
Law School
Universidad De San Carlos De Guatemala
Certificate of Proficiency
Bilingual Piermount School
Completed 1999
Instituto Guatemalteco Americano IGA
Completed 2001
BM Computacion
Completed 2000
Predinsa
Completed 1999
Languages
SpanishNative
EnglishBilingual
Summary
Experienced in delivering quality support across multiple industries, demonstrating excellent communication and adaptability.
Key Achievements
- Served clients across telecom, e-commerce, healthcare, and financial sectors, demonstrating adaptability.
- Progressed through roles from UPS logistics support to multiple customer service positions in reputed companies.
- Gained extensive experience handling customer inquiries and support across varied industries.
Experience
Universal Skill UPS
ACS/UPS
August 02, 2010 - March 7, 2014
Customer Service Rep Direct Energy Canada
Telus International
June 2014 - August 2016
Customer Service Rep Amazon.com
Xerox
August 2016 - November 2016
Customer Service Rep Cigna Dental
Conduent
April 2018 - October 2019
Customer Service Rep Citi
Genpact
September 01, 2021 - May 2023
Skills
Customer ServiceCommunication SkillsAdaptabilityProblem SolvingIndustry Knowledge
Published on CazVid - Jul 3, 2025