This is my profileContact via CazVidLesly
Project Manager with 8 years of experience in technology projects
Contact
Competencies
Managed multiple projects utilizing Agile and Waterfall methodologies.
Facilitated effective communication between clients, teams, and management.
Identified and mitigated project risks to ensure successful delivery.
Allocated resources efficiently for multiple projects to meet deadlines.
Education
Summary
Detail-oriented professional with extensive experience leading technology projects.
Key Achievements
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project scopes, timelines, and resource plans for multiple enterprise initiatives.
- Streamlined communication between stakeholders, enhancing project transparency.
Experience
Customer Success Specialist / Risk
Customer Services Representative
Providing exceptional customer service, offering fast and effective solutions through email and phone calls., Specialized in resolving queries and technical issues related to JUUL vaporizer devices, demonstrating in-depth knowledge of the product and its features., Tracked client cases, ensuring a timely and satisfactory resolution for each query or problem reported., Maintained high standards of customer satisfaction, consistently receiving positive feedback for addressing concerns clearly., In charge of data documentation, collecting, organizing and maintaining accurate records of information relevant to business operations., Provided solutions to clients by understanding their needs and concerns and working to resolve their issues in an effective and timely manner.
Customer Services Representative / Reservations
Answer Guest calls and schedule reservations in various hotel brands by MARRIOTT, as well as make cancellations and check space availability., Carry out cases to provide follow-up of problems related to invoices or any misplaced cargo., Help guests find the best location and provide support with questions.
Customer Services Representative
Verification of data and personal information of the candidate at the beginning of the process of preparing exams from different companies., Care of live exams through the recording camera, cancellation of exams, providing support if something happened in the system during the exam.
Customer Services Representative
Daily report in excel files., Follow up on tickets., Provide feedback and coaching to co-workers., Weekly meetings with direct clients to calibrate the work done and update the procedures.
Processing / Taking Payments Representative
Process customer payments via phone.
Technical Support Representative
Provide technical support to the complete team of cash registers that clients acquired from Boss Revolution.
Customer Services Representative
Service / customer service to customers 100%., Explanation and resolution of doubts about their monthly bills.
Secretary in IT department and Receptionist Assistant
Arrange appointments, file, PBX service, messenger service and reception of documents.