This is my profileContact via CazVidLeslie
Data Analyst with 4 years of experience in financial services
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Competencies
Designed and queried complex databases to retrieve insights for business teams.
Created visual representations of data using tools like Tableau and Power BI.
Utilized Excel for data analysis, pivot tables, and macros to streamline reporting.
Performed statistical tests and model development to support financial forecasting.
Education
Summary
Experienced Data Analyst specializing in financial data analysis, reporting, and visualization.
Key Achievements
- Developed and maintained dashboards that improved decision-making efficiency.
- Led data cleaning and validation processes for large datasets to ensure accuracy.
- Collaborated with cross-functional teams to implement data-driven solutions.
Experience
Service Desk Chat Agent
Provided assistance to end user´s inquiries, issues and help them fix their day to day difficulties to allow and make their work easier, Remote assistance duties required me to utilize professional etiquette and work with them to resolve simple tasks, (login, password resets, guidance step by step and so on), Sometimes software reinstallation was required so I had to explain what I was doing and in case that it could not be achieved escalate accordingly, Managed accounts in Active Directory, including creation of groups, calendars, and agendas, Offered technical assistance for computers, tablets, and mobile phones
Helpdesk Agent Level 1.5
Delivered technical support to end users, Guided users in using digital tools and resolving common issues, Performed remote and on-site software installations
Supervisor Online Finance Department
Managed client portfolios for payments and collections, Supervised financial operations as part of an outsourcing company
Coach / Supervisor Technology Department
Started as a Customer Service Agent across various projects, Promoted to Mentor and Quality Auditor, Final role as Supervisor (Coach), leading teams, achieving operational goals, and ensuring high-quality standards