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Customer Service Representative with hands-on experience in problem-solving and communication
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Competencies
Provided customer assistance and managed payments, ensuring service quality.
Performed basic troubleshooting steps to resolve customer issues at Concentrix.
Utilized communication skills to interact effectively with customers and team members.
Managed multiple responsibilities efficiently in fast-paced service environments.
Worked in a team environment at Jollibee, gaining experience in customer service and service crew duties.
Education
Summary
Dedicated customer service professional with experience handling payments, troubleshooting, and delivering excellent service at Jollibee and Concentrix.
Key Achievements
- Handled payments and troubleshooting tasks at Concentrix, ensuring customer satisfaction.
- Provided customer service and support as part of the Service Crew at Jollibee, demonstrating teamwork and service skills.
- Developed core competencies in problem solving, communication, and time management through practical work experience.
Experience
Customer service representative
Handling payments from third party application, Performing basic troubleshooting steps