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Customer Service & Education professional with 6+ years of experience
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Competencies
Handled customer inquiries and escalations, ensuring effective resolution and feedback collection.
Managed registration and database updates for student records and customer information.
Designed and executed interventions to improve student performance and follow-up on at-risk students.
Proficient in Microsoft Office Suite for documentation, presentations, and data analysis.
Education
Languages
Summary
Experienced professional with a proven track record in customer service and student registration and support, skilled in data management and client engagement.
Key Achievements
- Collected customer feedback at Sitel Nicaragua to support service improvements
- Managed student registration and progress monitoring at the Ministry of Education for 3 years
- Provided targeted educational support to students to enhance their academic performance
Experience
Customer Service Representative
Collected customer feedback and recommended procedural or product changes to enhance future service delivery, Provide online guidance to customer for using of service, Educate customers of management of all services provided by company, Been good at listening assure one to be able to understand and efficiently solves customer issues, Escalated customer concerns, store issues to supervisors, Registration of Notes
Registrar
Worked 3 years in registering all students who are beginners, Monitored multiple database to keep track of all students progress in class, Planned and executed ways to help student increase in any subject, Matriculate every students per year new and old , codifying each new student, For those who fail any semester provide extra classes to help them better their notes, Always provide following up for those student who have low grades, Used SINFO to record and organize patient data, including insurance and medical information.