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Project Manager with 10 years of experience in IT and Software Development
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Competencies
Led project planning, execution, monitoring, and closure in various IT projects.
Applied Agile practices to enhance team productivity and project adaptability.
Coordinated with clients, vendors, and internal teams to ensure clear communication.
Identified and mitigated project risks to prevent delays and scope creep.
Allocated personnel and materials efficiently across multiple projects.
Summary
Experienced project leader specializing in IT and software development with a proven record of managing complex projects.
Key Achievements
- Led multiple cross-functional teams to deliver projects on time and within budget.
- Managed diverse project portfolios, including cloud migration and software deployment.
- Developed project plans, timelines, and resource allocations to optimize efficiency.
Experience
Restaurant Operations Manager
Oversaw daily operations, ensuring efficient and smooth service., Managed training and staff performance., Handled customer feedback and implemented service quality improvements.
Bilingual Collections Agent
Educated clients on payment options, account terms, and potential consequences of non-payment., Negotiated payment plans and settlements with clients., Ensured compliance with company policies, following data protection standards and financial regulations.
Cold Calling Agent
Contacted potential costumers over the phone to offer telecommunications services., Handled objections and negotiated payment plans., Used CRM tools to track calls, follow-ups, and client interactions.