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Leonardo
Customer Service Representative with strong empathetic communication skills
Video resume
Customer service representative
Customer service representative
Contact
Sabaneta, Departamento de Antioquia, Colombia
Available on CazVid
Competencies
Customer ServiceExpert
Provided exceptional service by understanding customer needs and resolving issues efficiently.
CommunicationExpert
Effectively explained services and solutions, ensuring customer clarity and satisfaction.
Conflict ResolutionIntermediate
Calmed upset customers and managed escalations to maintain positive client relationships.
EmpathyAdvanced
Built rapport with customers by understanding their perspectives and needs.
Summary
Experienced customer service representative skilled in empathetic communication, conflict resolution, and customer satisfaction enhancement.
Key Achievements
- Successfully handled customer complaints, calming upset clients and escalating issues appropriately
- Demonstrated ability to explain complex information clearly to customers
- Applied customer-centric approach to improve client satisfaction
Skills
Customer ServiceCommunicationConflict ResolutionEmpathy
Published on CazVid - Jul 3, 2025