This is my profileContact via CazVidLaura
Customer Service Associate
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Competencies
Provided solutions and managed inquiries across multiple roles, ensuring positive customer experiences.
Analyzed, classified, and managed dispute cases related to debit card fraud, making autonomous decisions.
Offered empathetic health advice and gained knowledge of the US Health System to support customer needs.
Possesses professional written and spoken communication skills, effectively managing multiple tasks.
Experienced in document classification, management, and using customer support tools to facilitate service.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer service, data analysis, and healthcare support. Skilled in managing inquiries, resolving disputes, and providing empathetic assistance within high-pressure environments. Proven ability to adapt and deliver quality service, ensuring...
Key Achievements
- Handled high-pressure customer rushes at Amazon, ensuring swift resolution and customer satisfaction.
- Advised members on health decisions at Everise, demonstrating empathetic support within the US Health System.
- Managed fraud cases autonomously at TelePerformance, maintaining confidentiality and accurate case resolution.
Experience
Customer Service Associate
Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations., Resolved customer inquiries, complaints, and issues providing insightful solutions., Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
HealthCare Advocate
Advised on health decisions to each member., Listened, supported and understood each individual situation being empathetic and respectful to provide the best advice., Learned about the US Health System to ensure accurate responses to each customer.
Customer Service Associate
Solved customers inquiries on their car loans with Santander’s Bank., Send and request important documents each customer needed., Address customer’s inquiries to the right department for a quick and positive contact with the company.
Dining Room Attendant
Greet and welcome each customer who just arrived to the restaurant., Efficiently help servers and customers with each specific request., Provide the best service for each tourist who was visiting the park to ensure a great experience., Manage the Dining Room to ensure it is clean, organized and...
Data Analyst
Receive and handle fraud reports on debit cards., Read and classify carefully each document providing responses on the best steps to follow on each dispute., Follow each case until it is properly solved to ensure the Cardholders are getting their situations resolved., Be autonomous on each decision...