Laura - Customer Service Specialist with 5+ years in retail and remote support

Bogotá, Bogota D.C., Colombiaen

Managed customer queries across multiple channels at Macy's/Bloomingdale's, ensuring high satisfaction.

Supported fraud prevention and secure transactions, enhancing trust and security.

Published on CazVid

Summary

Experienced in delivering high-quality customer support in retail and remote environments. Skilled in communication, technical troubleshooting, and content creation, dedicated to enhancing customer satisfaction.

Key Achievements

Provided technical and account support via phone, chat, and email, resolving issues efficiently.

Skills

Customer ServiceAdvanced

Delivered multi-channel support, managed orders, and resolved customer inquiries to maintain high satisfaction.

Technical SupportIntermediate

Provided technical assistance for accounts and support issues, ensuring smooth resolution.

CommunicationExpert

Organized communication with property owners and internal teams, created presentations, and summarized meetings.

Content Creation & Visual StorytellingIntermediate

Utilized creative skills such as video editing and presentation design for engaging content development.

Languages

Inglés

Experience

Customer Service Representative

Macy’s / Bloomingdale’s

SEP 2022 - MAR 2024

Managed calendars, agendas, and meeting schedules, Created presentations and meeting summaries, Organized communication with property owners and internal teams, Provided multi-channel customer support (chat, email, phone), Managed orders, returns, and product inquiries, Supported fraud prevention...