Dedicated sales and customer support specialist with over 3 years of experience in tech support and insurance sales. Skilled in client qualification, technical troubleshooting, and objection handling to drive customer satisfaction and sales growth.
Proficient in resolving customer issues via chat and phone, ensuring high satisfaction levels.
Experienced in qualifying leads and handling objections to streamline sales processes.
Capable of guiding customers through technical setup and resolving digital platform issues.
Effective communicator with ability to explain complex information clearly and persuasively.
Accedo Technologies
Responsible for contacting individuals who had expressed interest in specific health and home insurance products., Provided detailed information about the plans they inquired about.
Teleperformance Nicaragua
Provided assistance via chat and later transitioning to phone support for Disney+ and Star+., Helped customers with account setup, resolving technical issues, and guiding them through troubleshooting steps., Managed subscription cancellations and the reactivation process for a seamless customer experience., Assisted delivery drivers for DoorDash with issues related to incorrect addresses, app glitches, and payment inquiries.
NRT
Responsible for verifying client qualifications before forwarding them to the closer., Refined skills in handling objections and rebuttals.
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