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Customer Service & Appointment Coordinator with 10+ years in Telecom & Utilities
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Competencies
Delivered conflict resolution and support, ensuring high satisfaction across telecom and utility sectors.
Organized appointments and managed service calendars efficiently using SAP and other systems.
Strong verbal and written skills in English and Spanish, facilitating clear customer interactions.
Handled escalated issues and provided tailored solutions to diverse client needs.
Maintained accurate and detailed records in scheduling, billing, and service histories.
Education
Languages
Summary
Dedicated professional with over 10 years of expertise in appointment scheduling, customer support, and account management. Bilingual in English and Spanish, with a proven track record of enhancing customer satisfaction, optimizing schedules, and resolving complex issues in high-volume settings.
Key Achievements
- Scheduled and confirmed daily appointments for automotive and utility services, ensuring efficient operations.
- Provided technical support, billing, and account management, maintaining high customer satisfaction in fast-paced environments.
- Managed complex customer cases, preventing cancellations and resolving escalated issues to support retention.
Experience
Appointment Setter
Scheduled and confirmed daily appointments for automotive window tinting services through phone calls, emails, and online platforms., Provided customers with accurate information about services, pricing, and availability., Maintained organized schedules for technicians, optimized time slots, and...
Customer Service Representative – Dish Network
Provided basic technical support, billing assistance, programming changes, and general customer service., Developed strong communication and problem-solving skills while maintaining high customer satisfaction in a fast-paced, high-volume environment.
Account Specialist – Dish Network
Handled escalated and specialized customer cases by reviewing service agreements, promotions, and account history to offer tailored solutions., Focused on customer retention by resolving complex issues, preventing cancellations, and delivering effective, customer-centric support.
Appointment Coordinator – Gas & Electricity Services
Managed the scheduling of move-in and move-out utility appointments for both residential and commercial customers across New York State., Responsible for coordinating gas and electricity service activations and disconnections with various utility providers, ensuring timely and accurate service...