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Customer Service & Insurance Specialist with Bilingual Communication Skills
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Competencies
Effectively communicates with clients and members in both English and Spanish, ensuring clarity and understanding.
Provides informed assistance regarding insurance benefits, costs, and plan details at United HealthCare.
Verifies customer identification and documentation to support billing and account management.
Assists with billing inquiries, payment processes, and contract questions at Dish Network.
Collaborates effectively with team members to resolve client issues and ensure service quality.
Education
Languages
Summary
Experienced bilingual customer service specialist with expertise in medical insurance and billing processes.
Key Achievements
- Served as first point of contact for multiple accounts in English and Spanish at United HealthCare.
- Informed members about insurance benefits and costs, ensuring clear understanding and smooth payments.
- Verified customer documentation and provided billing information across two major employers.
Experience
Medical Insurance Consultant and Assistant
First point of contact for multiple accounts in English and Spanish., Informed members of the benefits they receive within their insurance plan., Informed members of the costs involved and took the corresponding payments.
Billing and Customer Service Representative
Verified customer documentation (e.g.ID, bank statements, proof of address)., Provided billing information to customers including payment processes, billing cycles, contract and company information., Assisted with questions regarding contracts and selected services.