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Front Desk Receptionist with Customer Service & Hospitality Experience
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Competencies
Skilled in engaging clients, building rapport, and ensuring customer satisfaction.
Capable of prioritizing tasks effectively in busy settings to maintain efficiency.
Knowledgeable in food safety procedures, maintaining cleanliness and sanitation standards.
Able to adapt to different roles such as kitchen staff and customer service smoothly.
Education
Summary
Lance brings hands-on experience in customer service, food safety, and multitasking within fast-paced food service environments. He is committed to delivering quality service and maintaining operational standards.
Key Achievements
- Provided exceptional customer service and built rapport in fast-paced food service environments.
- Maintained cleanliness and organization across multiple stations, ensuring compliance with safety standards.
- Demonstrated versatility by efficiently handling food preparation, sanitation, and customer interactions.
Experience
Kitchen Staff
Prepared food based on Bahnmi’s established recipes and food safety standards.. Maintained cleanliness and sanitation of work areas, kitchen equipment, and dining spaces.
Crew
Served customers with quality preparation desserts.. Ensured all items used in the company are all cleaned, sanitized, and well organized.. Maintained cleanliness on different stations and on the branch’s lobby, bussing tables in a speedy manner and in line with company standards.. Greeted customers with prompt and friendly customer service making them feel well assisted.. Assisted as a kitchen staff, specifically on the eggs and hotcakes station and was able to put out 250 - 300 orders of eggs per shift ensuring all orders are met.. Ensured compliance with all quality standards, guidelines, and principles of McDonald's.. Managed cashier and taking and processing of online orders.. Handled inventory, restocking supplies, and checking incoming deliveries against purchase orders.