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Laila
Video resume
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Competencies
Experiencia demostrada en Customer Service & Customer Support.
Experiencia demostrada en Inbound & Outbound Calls.
Experiencia demostrada en Complaint & Issue Resolution.
Experiencia demostrada en Appointment Scheduling.
Experiencia demostrada en Customer Follow-Up.
Education
Languages
Summary
Perfil profesional
Experience
Call Centre Operator
CUSTOMER SERVICE
BAKERY MANAGER
PASSENGER ASSISTANT, PROTOCOL RELATIONIST AND FLIGHT ANNOUNCER
DELICATESS EN MANAGER
RECEPTIONIST
Store Manager
Customer Service Representative / Appointment Scheduling & Support
Conducted outbound calls to customers to confirm appointments for technicians installing Wi-Fi equipment.. Updated and maintained customer information, including addresses and appointment details.. Handled customer complaints and claims, listening carefully to customers and identifying their concerns.. Communicated professionally with customers in English and explained the appropriate steps to address their issues.. Contacted customers to schedule and confirm technician appointments and service visits.. Provided clear information regarding appointments and service-related issues.. Supported internal administrative processes and completed agent reports and documentation.. Completed a temporary two-week assignment supporting managers by preparing and completing agent reports and forms.
Remote Administrative Assistant / Customer Service
Provided remote administrative and customer service support.. Contacted customers to schedule visits for solar panel installations.. Received inbound customer calls regarding activation of internet and telephone services.. Handled customer complaints, reports, and service-related inquiries.. Coordinated and controlled technician schedules to help ensure customer visits were properly organized.. Followed up with customers regarding service appointments and requests.. Maintained customer information and supported day-to-day administrative activities.. Communicated professionally with customers and service teams to help resolve issues efficiently.
Passenger Information & Public Relations Assistant
Provided information and assistance to passengers at the airport.. Assisted passengers with questions regarding flights, airport procedures, and general information.. Provided protocol and guest services to passengers and visitors.. Made flight announcements using the airport's public-address system.. Worked with the airport's sound/PA central for flight and passenger announcements.. Supported the Public Relations Department as an assistant.. Interacted directly with passengers and visitors in a professional and service-oriented environment.
Skills
Video Transcript
Customer service support and administrative assistant, bilingual English spanish
Hola, soy Laila Subunafa, soy licenciada en idiomas modernos y estoy optando al cargo de asistente administrativo. Pienso que soy una candidata ideal ya que tengo experiencia en un cargo similar por un año y cumpliré responsablemente y a cabalidad las funciones que se requieran para realizar este trabajo, siempre en aras del mejoramiento tanto personal como profesional.
Asistente administrativo
Hola, soy Laila Subunafa, soy licenciada en idiomas modernos. Estoy optando al cargo de asistente administrativo. Pienso que soy la candidata ideal, ya que me he desempeñado en un cargo similar con una experiencia de un año para una empresa europea. Cargo que desempeñé de manera responsable y siempre en aras del mejoramiento, tanto personal como profesional.