Experienced in delivering high-quality customer support, technical assistance, and security procedures across hospitality, aviation, and retail sectors. Skilled in bilingual communication, leadership, and sales strategies, with a proven track record of enhancing customer satisfaction and...
Delivered exceptional international customer support and sales, demonstrating bilingual communication in English and Spanish.
Resolved technical issues related to digital products providing remote support with a focus on customer satisfaction.
Handled passenger profiling, security procedures, and ensured compliance with aviation safety protocols.
Supervised staff, coordinated shifts, and managed inventory control in a hospitality setting.
Alorica Honduras
Provided international customer support, resolving inquiries effectively., Handled CRM systems and digital platforms for case management., Recognized for high-quality performance and customer empathy.
United Airlines / Interface Solutions
Responsible for passenger profiling and security procedures., Coordinated international security protocols., Ensured compliance with aviation safety standards.
IntouchCX
Delivered remote technical support for digital products., Resolved technical issues with a focus on customer satisfaction.
Dufry – Mahogany Bay, Port Roatán
Advised customers on luxury and duty-free products., Exceeded monthly sales targets through upselling and cross-selling.
Bachelor’s in Business Administration
High School Diploma
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Consistently exceeded sales targets through product advice, cross-selling, and personalized customer service.
Modah’s Kitchen
Supervised staff and managed inventory control., Coordinated shifts and provided direct customer service.
Mutton Pepper Caribbean Grill
Provided customer service and beverage preparation., Focused on hospitality and enhancing customer dining experience.
Diamonds International
Sold Luxury Jewelry and exclusive products., Delivered personalized customer service to international clients.
TELEPERFORMANCE
Worked as a tier 4 Interpreter not only managing medical call but also, Insurance and 911’s
