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Customer Service & Technical Support Specialist with 8+ years in hospitality, aviation, and retail
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Competencies
Delivered exceptional international customer support and sales, demonstrating bilingual communication in English and Spanish.
Resolved technical issues related to digital products providing remote support with a focus on customer satisfaction.
Handled passenger profiling, security procedures, and ensured compliance with aviation safety protocols.
Supervised staff, coordinated shifts, and managed inventory control in a hospitality setting.
Consistently exceeded sales targets through product advice, cross-selling, and personalized customer service.
Education
Languages
Summary
Experienced in delivering high-quality customer support, technical assistance, and security procedures across hospitality, aviation, and retail sectors. Skilled in bilingual communication, leadership, and sales strategies, with a proven track record of enhancing customer satisfaction and...
Key Achievements
- Provided international customer support via CRM systems, recognized for high-quality service.
- Ensured compliance with aviation safety standards through passenger profiling and security procedures.
- Exceeded sales targets at Dufry by upselling luxury and duty-free products, demonstrating sales proficiency.
Experience
Customer Service Representative
Provided international customer support, resolving inquiries effectively., Handled CRM systems and digital platforms for case management., Recognized for high-quality performance and customer empathy.
Profiler & Security
Responsible for passenger profiling and security procedures., Coordinated international security protocols., Ensured compliance with aviation safety standards.
Technical Support
Delivered remote technical support for digital products., Resolved technical issues with a focus on customer satisfaction.
Sales Associate
Advised customers on luxury and duty-free products., Exceeded monthly sales targets through upselling and cross-selling.
Assistant Manager
Supervised staff and managed inventory control., Coordinated shifts and provided direct customer service.
Waiter/Bartender
Provided customer service and beverage preparation., Focused on hospitality and enhancing customer dining experience.
Sales Associate
Sold Luxury Jewelry and exclusive products., Delivered personalized customer service to international clients.
Medical Interpreter
Worked as a tier 4 Interpreter not only managing medical call but also, Insurance and 911’s