This is my profileContact via CazVidKyhara
Customer Service Agent with diverse multilingual experience
Contact
La Libertad, La Libertad Department, El Salvador
Available on CazVid
Competencies
Multilingual Customer SupportIntermediate
Provided customer service in English and French through emails, chats, and calls.
Communication SkillsIntermediate
Effectively handled customer inquiries, escalations, and technical support.
Problem ResolutionIntermediate
Managed escalations and supported game-related issues in a customer service setting.
Technical SupportBeginner
Provided game support and technical assistance via email and chat platforms.
Education
High School
Colegio Bautista, San Salvador
Bachelor's Degree
Universidad Don Bosco
Languages
EnglishC1
FrenchB2
SpanishC2
Summary
Experienced in providing multilingual customer service and technical support, with a focus on email, chat, and phone interactions.
Key Achievements
- Handled emails, chats, and calls for customer service across multiple roles.
- Managed escalations and provided game support in a customer service environment.
- Gained experience working with both English and French language support for international clients.
Experience
Musician• Violist
National Symphony Orchestra of El Salvador
August 9th, 2018 - Present
FR and EN Agent• Tier 1
Telus International
May 5th, 2020 - May 21st, 2021
Handled emails and chats for customer service.
FR and EN Agent• Escalations and Game Specialist
Telus International
Handled escalations and provided game support via emails and chats.
FR and EN Agent• Tier 1
Telus International
Handled emails, chats, and calls for customer service.
Skills
Multilingual Customer SupportCommunication SkillsProblem ResolutionTechnical Support
Published on CazVid - Jul 3, 2025