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Account Manager with client management and process improvement experience
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Competencies
Provided quality customer service, handled client requests, and solved problems efficiently.
Conducted training sessions and provided feedback to team members to enhance performance.
Managed eviction filings and followed up on open court cases for clients.
Fluent in English, facilitating effective communication with clients and team members.
Handled multiple responsibilities daily, prioritizing tasks efficiently.
Education
Languages
Summary
Experienced in client account management, team training, and process follow-up with strong communication skills in English.
Key Achievements
- Handled client requests and court case follow-ups for Resident interface
- Maintained 100% team development by providing effective feedback at Conduent Guatemala
- Delivered training to improve platform usage for clients and team members
Experience
Account Manager
In charge of handle the client’s requests based on their account requirements., Handled their evictions filings., Daily follow ups to their open cases in the court., Provided training to improve their platform usage.
Premium account Coach for UPS Healthcare
Maintained 100% development from the team by providing them the best, effective and exceptional feedback by doing weekly and monthly activities.
Cutone serie Copmentom the team
Provided them the best, effective and exceptional feedback by doing weekly and monthly activities.