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Customer Service Agent
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Competencies
Handled diverse customer interactions via phone, email, and chat ensuring high service quality.
Reviewed and updated customer account details and provided billing and account information.
Monitored risk and internal controls, ensured regulatory compliance in banking.
Performed data consolidation, report generation, and document management tasks.
Managed merchant documentation, processed invoices, and supported sales operations.
Education
Languages
Summary
Experienced in customer support, account management, and risk monitoring with a strong focus on service quality and regulatory adherence.
Key Achievements
- Consistently resolved customer queries related to billing and accounts at multiple companies
- Promoted self-service tools to customers, enhancing user engagement and efficiency
- Monitored and reported on risk and compliance issues within the banking sector
Experience
Customer Service Agent
Resolving customer queries with regards to their Gas and Electricity accounts, Provide accurate answers to their concerns as per script, Escalate situations involving dissatisfied customers, Log complaints on the system and provide customer with relevant reference number, Acknowledge any triggers...
Customer Service Agent
To be part of a multi-skilled team taking queries either by phone, e-mail and live chat ensuring that all queries are answered in a timely manner and are completed to a high level of customer service., Ensure customer satisfaction by addressing and resolving customer complaints in a professional...
Customer Service Agent
Resolving customer queries with regards to their Gas and Electricity accounts, Provide accurate answers to their concerns as per script, Escalate situations involving dissatisfied customers, Log complaints on the system and provide customer with relevant reference number, Acknowledge any triggers...
Compliance Monitoring Officer
To monitor and report on risk issues within the business unit and enable the business to reach objectives., Testing the internal control’s adequacy and effectiveness., Ensure compliance to the regulatory requirements (FAIS and FICA requirements)., Provide Senior management with assurance that the...
Sales Administrator
Merchant accreditation ensuring all documents are completed, captured, and accredited., ITC checks on merchants; check all documentation for signatures and check for correct supporting documents., Update & control Merchant Master File daily, update merchant master when receiving mail to do...
Capacity Support
Handle client queries and attempt resolutions., Effectively manage ad hoc requests/queries/complaints by ensuring they are prioritised, escalated appropriately and resolved promptly., Updating month to date stats and daily activity reports, formulating of sales activities spreadsheets and liaising...