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Kézia
Bilingual Customer Care Agent
Contact
Competencies
Demonstrated experience with Live Chat & Email Support.
Demonstrated experience with Bilingual Customer Service.
Demonstrated experience with E-commerce & Order Support.
Demonstrated experience with Billing & Subscriptions.
Demonstrated experience with Returns & Refunds.
Education
Languages
Summary
Bilingual Customer Care Agent open to new opportunities
Experience
Bilingual Customer Care Agent
Support English- and Portuguese-speaking customers via chat, email, and phone, addressing account access, memberships, billing, and online orders.. Manage customer conversations and research orders in Intercom, Shopify, and NetSuite; assist with returns and refunds using Happy Returns.. Document resolutions, follow up on open cases, and escalate complex issues using Jira, Confluence, and internal support platforms.
English-Portuguese Video & Phone Interpreter
Provided real-time English-Portuguese interpretation via video and phone, ensuring accurate communication and confidentiality.. Handled sensitive conversations professionally while following interpretation protocols and HIPAA requirements.
English-Portuguese Interpreter
Facilitated communication in healthcare, education, and community settings with cultural sensitivity and confidentiality.
Bilingual Secretary
Assisted patients in English and Portuguese with appointments, records, payments, and administrative inquiries.
Bilingual Secretary & Customer Service Associate
Supported customer communication, scheduling, purchases, and in-person service in bilingual environments.