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Customer Support Specialist with 5+ years in hospitality and digital payments
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Competencies
Skilled in effective communication, client relations, patience, and positive attitude to ensure customer satisfaction.
Experience providing real-time technical support, resolving customer issues, and troubleshooting platform-related problems.
Handled mobile payments and transactions efficiently, ensuring accuracy and security.
Utilized problem-solving skills to address customer inquiries and technical issues under pressure.
Ensured accuracy in cash handling and transaction records while maintaining customer satisfaction.
Education
Languages
Summary
Dedicated support professional experienced in providing real-time technical assistance, managing mobile payments, and delivering exceptional customer service in fast-paced environments. Skilled in communication, problem-solving, and transaction management.
Key Achievements
- Provided real-time technical assistance to platform users at Jbets, resolving inquiries promptly.
- Managed mobile payment transactions efficiently and delivered professional customer support at Metabet.
- Maintained accurate cash handling records and followed up on cases to ensure user satisfaction.
Experience
Support
Provided real-time assistance and technical support to platform users., Resolved customer inquiries and issues promptly., Followed up on cases to ensure user satisfaction.
Mobile Cashier
Managed mobile payments and transactions efficiently., Delivered direct customer support with professionalism., Maintained accurate cash handling and transaction records.