Kevin - Customer Service and Retention Specialist with diverse operational experience

Rivas, Rivas Department, NicaraguaRemoteen

Managed customer retention efforts as a Retention Specialist and Back Office Retention Specialist at Ibex Global Nicaragua.

Supervised operations and led team management as Supervisor of Operations at Remitly Nicaragua.

Published on CazVidOpen to remote

Summary

Experienced in customer retention, team supervision, and operational roles with a focus on client satisfaction.

Handled multiple roles including sales, customer service, and POC for retention lines of business, demonstrating versatility.

AdaptabilityIntermediate

Adjusted strategies and processes to meet changing customer needs and operational demands.

Problem SolvingIntermediate

Addressed customer issues and optimized retention strategies to improve service experience.

ProactivityIntermediate

Actively identified opportunities for process improvements and customer engagement.

Customer ServiceIntermediate

Provided support and retention solutions to foster customer satisfaction and loyalty.

EspañolInglés

Ibex global Nicaragua

2020 - 2023

Customer Service, Retention advocate, Sales, Retention specialist, Back office retention specialist, POC Retention LOB, MRFN LOB

Remitly Nicaragua

2024 - 2025

Licenciatura

Completed 2020

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