This is my profileContact via CazVidKevin
Bilingual Fraud and Dispute Agent (Capital One)
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Competencies
Performed data collection, cleaning, and analysis to support business insights.
Created dashboards and visual reports using Power BI and Tableau.
Conducted research and analysis to identify market trends and customer preferences.
Developed and maintained databases and queries for data retrieval.
Applied statistical methods to interpret data and support business decisions.
Education
Summary
Experienced data professional specializing in market research, data analysis, and visualization, with a proven track record of skill development and process improvements.
Key Achievements
- Led the development of dashboards that improved data accessibility for decision-making.
- Conducted comprehensive market analysis to inform strategic planning.
- Progressed from Data Intern to Senior Data Analyst within 4 years, expanding responsibilities and skill set.
Experience
Bilingual Fraud and Dispute Agent (Capital One)
I provided bilingual support (English-Spanish) in managing fraud and dispute cases for Capital One, applying financial security protocols, effectively resolving issues, and maintaining high standards of communication, confidentiality, and customer satisfaction.