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Customer Service Professional with 5+ years in B2B and B2C domains
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Competencies
Extensive experience in resolving customer issues, complaint handling, and multilingual support.
Proficient in managing account access, transactions, and security measures in financial services.
Skilled in creating and supporting web stores, assisting with themes, domains, and business growth.
Fluent in English, French, and Spanish, with strong listening and interpersonal skills.
Proficient in Microsoft Word, Excel, PowerPoint for documentation, reporting, and presentations.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer support, account management, and e-commerce. Skilled in multilingual communication, problem resolution, and providing comprehensive client assistance across diverse industries.
Key Achievements
- Handled multi-language customer inquiries and complaints across different roles, improving customer satisfaction.
- Managed account access, transactions, and fraud recovery for clients in Back Office Support role, ensuring security and accuracy.
- Led legal intake calls, providing legal process guidance and collecting documentation in a bilingual environment.
Experience
Complaint Representative
Resolve customer's issues in regard to their packages, Handle their complaints and requests, Provide retention in case of a damaged package.
Customer Service Representative
Help the customer's to solve their inquiries in regard to their warranty claims, Take the orders of the customers, Provide customer service in case of any complaint, Handled in 3 languages (French, English and Spanish)
Back Office Specialist / Support Advisor
Investigate about incorrect or wrong transactions in the account., Issue debit and credit cards., Approval of account changes and loans., Help customers to access to their accounts., Recover of accounts that were hacked or manipulated by another person., Account balance and overdrafts., Shopify...
Legal Intake Specialist
Call potential clients that have recently had an accident, and offer them our legal services. And provide them with information about how the legal processes will be., Outbound caller, Sales, English and Spanish, Data entry and legal documentation recopilation.