Keny - Customer Service Professional with diverse industry experience

Guatemala City, Guatemala, Guatemalaen

Handled customer inquiries and provided support across multiple roles in telecommunications, insurance, and tech support industries.

Gained experience in collections, insurance, and technical support, demonstrating adaptability and broad service skills.

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Summary

Experienced professional with a background in customer service, technical support, insurance, and collections. Adept at resolving client issues and enhancing customer satisfaction across diverse sectors.

Key Achievements

Progressed through various customer service positions, developing communication, problem-solving, and client relationship management abilities.

Skills

Customer ServiceIntermediate

Provided support, assistance, and problem resolution to customers across different sectors.

Technical SupportIntermediate

Assisted customers with technical issues related to products and services in a support role.

CollectionsBeginner

Handled customer accounts and collections processes at TELUS International.

Insurance ServicesBeginner

Worked as an Insurance and Customer Service Representative at Everise, managing customer insurance inquiries.

Experience

CUSTOMER SERVICE REPRESENTATIVE

INTOUCH CX

JUL/05/2025 - OCT/16/2025

CUSTOMER SERVICE AND INSURANCE REPRESENTATIVE

EVERISE

JUL/24/2024 - MAR/05/2025

CUSTOMER SERVICE AND COLLECTIONS REPRESENTATIVE

TELUS INTERNATIONAL

OCT/14/2019 - AUG/30/2023

TECH SUPPORT AND CUSTOMER SERVICE REPRESENTATIVE

WORLD CONNECTION

AUG/24/2015 - MAY/16/2019

Education

OEM COMPUTACION

Computer technician

Completed Jun 2006

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