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Program Manager with 10+ years of vendor and process management
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Competencies
Led cross-functional initiatives, established PMO frameworks, and managed large-scale projects.
Owned vendor relationships with global suppliers, improving compliance and operational outcomes.
Utilized Excel, Power BI, Python, and Tableau to analyze operational data and inform strategic decisions.
Monitored KPIs, ensured SLA adherence, and managed process improvements to optimize operations.
Conducted detailed analyses of defects and issues, developing corrective actions to enhance process efficiency.
Education
Languages
Summary
Seasoned professional with expertise in data-driven process improvement, vendor relations, and project governance within e-commerce and procurement domains.
Key Achievements
- Led chargeback operations processing over 30,000 cases weekly at Amazon.
- Established and managed a Project Management Office to standardize project execution.
- Reduced chargebacks, disputes, and process defects through data-driven improvements and root cause analysis.
Experience
Program Manager
Led a large-scale chargeback operation processing over 30,000+ cases weekly from Amazon Vendors, ensuring accurate resolution and strict adherence to SLAs and quality standards., Oversaw a Process Improvement Validation function focused on identifying inefficiencies, validating automation...
Team Manager
Monitored and maintained operational performance metrics, ensuring accuracy, productivity, and compliance with established quality standards., Supported process validation and improvement efforts, identifying pain points, testing automation proposals, and driving enhancements to reduce manual...
Purchasing Administrator
Reviewed and validated vendor documentation and business transactions to ensure full compliance with Intel’s global purchasing policies, legal standards, and corporate governance., Conducted data-driven evaluations of vendor performance, analyzing financial stability, service quality, and...