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Kenel
Customer Service Specialist with 2 years call center experience
Video resume
Customer service
Well, I have several call centers experience, I've been working for D I M contact center as a sell agent and customer service for almost two years, that project was Merchant cash advance it was about loans, we used to called the business owner to offer the amount to the business with lower rates and longer term and customer service was Roadside assistance, the customer used to called to request tow service,flat tire, and lock out services and after that I've been working for Mint mobile.n
Contact
New York City, New York, United States
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and provided support in various service contexts including loans and roadside assistance.
Sales SupportIntermediate
Assisted in selling merchant cash advance products by engaging business owners and offering loan options.
Communication SkillsAdvanced
Communicated effectively with customers over phone, addressing their needs and resolving issues promptly.
Call Center OperationsIntermediate
Worked in call center environments managing multiple service requests and sales processes.
Summary
Experienced call center agent with a background in sales and roadside assistance
Key Achievements
- Provided customer service and sales support for D I M contact center, handling merchant cash advance loans
- Executed roadside assistance calls, managing requests for towing, flat tires, and lockouts
- Gained experience working with Mint Mobile, expanding customer interaction skills
Skills
Customer ServiceSales SupportCommunication SkillsCall Center Operations
Published on CazVid - Jul 3, 2025