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Kendall
Intel Customer Support Technician
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Competencies
Experiencia demostrada en Operating Systems (hardware/software, Windows, macOS, Linux).
Experiencia demostrada en Networking: Switching, Routing, VLANs, TCP/IP, Cisco.
Experiencia demostrada en Cloud Platforms: AWS, Google Cloud (EC2, S3, IAM, Cloud Essentials).
Experiencia demostrada en Cybersecurity: Threat awareness, network protection, Security+ fundamentals.
Experiencia demostrada en Customer service, ticketing systems, and technical documentation.
Education
Languages
Summary
Intel Customer Support Technician buscando nuevas oportunidades
Experience
Intel Customer Support Technician
Provide technical assistance to Intel customers regarding hardware, software, and connectivity issues.. Perform diagnostics and resolve incidents related to system performance, updates, and device compatibility.. Collaborate with engineering teams to escalate and resolve complex technical cases.. Maintain accurate ticket records and deliver high-quality customer support.
Selling Partner Support Associate (SPS)
Supported Amazon partners by diagnosing and resolving technical issues within the Seller Central platform.. Ensured timely resolution and maintained partner satisfaction metrics.
Advisor I - Customer Service
Provided customer service for an insurance company by helping customers schedule appointments, answering questions related to insurance coverage, and providing support to doctors and pharmacies within the network.