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Customer Support & Technical Specialist with 5+ years in telecom and banking
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Competencies
Managed client communications across various channels, delivering personalized support.
Enabled Wi-Fi and network configurations, troubleshooting connectivity issues.
Conducted effective communication via email, phone, live chat, and social media to assist clients.
Managed from start to finish client cases and report requests efficiently.
Proficient with Microsoft Office tools for documentation and reporting tasks.
Education
Summary
Experienced in multi-channel customer service, technical support, and account management within telecom and banking sectors.
Key Achievements
- Provided multi-channel customer support, resolving client issues efficiently.
- Handled end-to-end case management, ensuring timely resolution according to client needs.
- Supported technical infrastructure through Wi-Fi and network configuration, improving support capabilities.
Experience
Level 3 Customer Support Specialist
Point of communication with client via email, phone, live chat, sms/text, and other social channels., Solving client’s issues with personalized support while being a self starter to come up with creative solutions., Managing issues and cases from start to finish and in a timely manner according to the client’s needs., Collaborative to support the company’s common goal.
Appointment Setter Agent
Sending reports requesting surgery procedures, Sending reports for the request of the medicines prescribed to patients., Assisting customers via phone and email., Listen to voicemails to give answer to customers in the respective communication channel, Following up on the sent reports.
Bar Server
Provided friendly, courteous, helpful, timely, and professional customer service resulting in very high levels of guest satisfaction, Prepared both alcoholic and nonalcoholic beverages., Cleaned and maintained a sanitary environment., Assisted bartender in pouring beer/wine and tending to guest needs during rush hours.
Technical Support Representative
Technical support for wireless internet (Wi-Fi), LAN and Wi-Fi network configuration, Configuration in TCP/UDP protocols
Customer Service Representative
Account management
Payment processing, Credit counseling, Credit analysis