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Customer Service and Team Leadership Professional with 10+ Years in Hospitality and Healthcare
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Competencies
Skilled in delivering exceptional service, resolving issues, and ensuring customer satisfaction across healthcare and hospitality settings.
Experienced in supervising and training staff to achieve operational excellence and foster a collaborative work environment.
Proficient in managing schedules, updating records, and coordinating daily administrative tasks efficiently.
Capable of professionally addressing and resolving customer and team conflicts to maintain positive interactions.
Effective in prioritizing tasks and managing multiple responsibilities in fast-paced environments.
Education
Summary
Versatile professional with over a decade of experience in customer service, team leadership, and administrative support within healthcare and hospitality sectors. Known for excellent communication, problem-solving, and operational skills.
Key Achievements
- Led daily restaurant operations, enhancing team efficiency and customer satisfaction at Outback Steakhouse
- Managed patient relations and appointment scheduling, ensuring smooth clinic workflows and patient experience
- Trained and supervised staff, fostering a high-performance team environment
- Resolved customer concerns professionally, maintaining positive client relationships
- Maintained accurate patient and customer records, improving data accuracy and service delivery
Experience
Patient Representative
Greeted and assisted patients while maintaining a welcoming and professional environment.. Scheduled patient appointments and managed daily calendars.. Updated patient information and maintained accurate records.. Coordinated communication between patients and healthcare providers.. Assisted with administrative tasks in a fast-paced medical office.
Floor Manager | Bartender | Server
Managed daily restaurant operations while leading front-of-house staff.. Supervised and trained team members to ensure excellent customer service.. Resolved customer concerns professionally and efficiently.. Maintained high standards of service quality and operational efficiency.. Managed cash handling and point-of-sale transactions.. Worked collaboratively with management to improve guest satisfaction and team performance.