Dedicated professional with extensive experience in customer service, technical support, and client engagement. Proven ability to build trust, resolve issues efficiently, and enhance customer satisfaction across hospitality, retail, and IT environments.
Skilled in building customer trust, ensuring loyalty, and delivering personalized service experiences.
Experienced in troubleshooting hardware, software, and network issues to support internal and external users.
Effective in verbal and written communication, facilitating clear information exchange and problem resolution.
Proficient in POS systems, order, and refund processing to ensure seamless customer transactions.
Texas Roadhouse
Provides excellent customer service to guests. Makes food and drink suggestions to increase sales. I’m charge of various cleaning duties and expected to clean and reset all tables on my section
Chewy.com
Handled high volume of incoming calls from customers, providing accurate and timely information, addressing inquiries, and resolving issues.. Assisted customers with product selection based on individual needs and preferences.. Communicated product value, quality, and style to educate and entice potential customers.. Educated customers on product features and answered questions regarding product use.
VIPdesk Connect
Provided Tier 1 IT support to non-technical internal users through desk side support services.. Determined hardware and network system issues using proactive troubleshooting techniques.. Assisted customers in identifying issues and explained solutions to restore service and functionality.. Used ticketing systems to manage and process support actions and requests.
High School Diploma
One time one of my coworkers had a flat tire and I so happened to have an extra plug in my car, so after work I was able to help them fix the vehicle with the plug and then able to get them to the gas station to fill the car with air.
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