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Keesha
Customer Service & IT Support Specialist with 4+ years of experience
Video resume
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Competencies
Skilled in building customer trust, ensuring loyalty, and delivering personalized service experiences.
Experienced in troubleshooting hardware, software, and network issues to support internal and external users.
Effective in verbal and written communication, facilitating clear information exchange and problem resolution.
Proficient in POS systems, order, and refund processing to ensure seamless customer transactions.
Education
Languages
Summary
Dedicated professional with extensive experience in customer service, technical support, and client engagement. Proven ability to build trust, resolve issues efficiently, and enhance customer satisfaction across hospitality, retail, and IT environments.
Key Achievements
- Consistently delivered exceptional customer service, increasing guest satisfaction at Texas Roadhouse
- Handled high-volume customer calls at Chewy.com, resolving issues and enhancing customer trust
- Provided Tier 1 IT support, diagnosing hardware and network issues to ensure operational efficiency
Experience
Server/Bartender
Provides excellent customer service to guests. Makes food and drink suggestions to increase sales. I’m charge of various cleaning duties and expected to clean and reset all tables on my section
Brand Ambassador
Handled high volume of incoming calls from customers, providing accurate and timely information, addressing inquiries, and resolving issues.. Assisted customers with product selection based on individual needs and preferences.. Communicated product value, quality, and style to educate and entice potential customers.. Educated customers on product features and answered questions regarding product use.
IT Support Specialist
Provided Tier 1 IT support to non-technical internal users through desk side support services.. Determined hardware and network system issues using proactive troubleshooting techniques.. Assisted customers in identifying issues and explained solutions to restore service and functionality.. Used ticketing systems to manage and process support actions and requests.
Skills
Video Transcript
Video Transcript 1
One time one of my coworkers had a flat tire and I so happened to have an extra plug in my car, so after work I was able to help them fix the vehicle with the plug and then able to get them to the gas station to fill the car with air.